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Fast & Free Shipping
30-Day Money-Back Guarantee
100% Customer Satisfaction
Lifetime Customer Support
Warranties and Conditions
Mattress Topper Warranty
Dog Bed Warranty
Sofa Warranty
Pillow Warranty
Mattress Topper Warranty
The Sleemon Mattress Toppers come with a 3-Year Warranty. Your new Sleemon mattress topper is covered by a 3-Year Replacement Warranty. After you purchase the new mattress topper, for a period of 3 years, if it has a defect covered under the warranty, we will replace or repair it. The Mattress Topper Warranty does not cover the following: - A normal increase in softness of the foam pressure-relieving material which does not affect the pressure-relieving qualities of the Mattress Topper. - It is normal for the thickness of the foam layers to become thinner over time. - Comfort preference - Physical abuse or damage to the structure and/or cover material, including but not limited to, burns, cuts, tears, liquid damage, or stains; provided that the defect is caused by such abuse or damage - Damage caused by commercial use, such as in a hotel or store – unless you are a Trade Customer - Mattress Toppers sold “as-is”, “preconditioned”, “reconditioned”, “used”, “comfort return”, “returned”, “previously owned”, or any other similar wording indicating that the Mattress Topper is not “new” or of “first quality”, or has previously been purchased or used by another consumer. During the first year from the date of purchase, we promise to repair or replace (at our discretion) any part, or all of the product that is defective, completely free of charge. In the subsequent two years, a sliding scale of charges based on usage plus transport costs comes into effect as follows: - 2nd year: 40% of current retail price - 3rd year: 60% of current retail price Any claim made by contacting the customer service team of Sleemon must be made no later than 3 years from the date of purchase. If by any chance you have a warranty issue, we are here to help:support@sleemon.com.
Dog Bed Warranty
The Sleemon Dog Bed Comes with a 5-Year Warranty. The Sleemon dog bed is guaranteed in the case of defects in material and workmanship set forth below for one year from the time your product is purchased, when used normally for its intended purpose in the home. In subsequent years, a sliding scale of charges based on usage plus transport costs comes into effect as follows: - 2 to 3 years: 40% of current retail price - 3 to 4 years: 60% of current retail price - 4 to 5 years: 80% of current retail price When applied to defects in materials or workmanship, this warranty does not cover the following: - Normal wear and tear as a result of washing or flaws in fabric, finish or materials naturally occurring - Physical abuse or damage to the Dog Mattress or Dog Mattress Cover, including but not limited to, burns, cuts, tears, liquid damage, or stains; provided that the defect is caused by such abuse or damage - Comfort preference - Damage caused by commercial use, such as in a hotel or store This warranty covers any dips or collapses to the foam inserts, which must have ¼ inch or more of a measurable depression. If a seam or zipper fails, please contact us at support@sleemon.com with images of the damaged products for replacement or refund. Any claims made by contacting the Sleemon customer service team must be made no later than 5 years from the date of purchase.
Sofa Warranty
Sleemon offers a limited warranty on its sofas to the original customer at the original delivery address against defects in material or workmanship for the following duration. (NOTE: Not including giveaways): - Frame: 5 years - Cushions: 3 years Defects in workmanship and materials are defined, for the purpose of this warranty, as causing the product to be unsound structurally or mechanically, or substantially altering the appearance of the piece. Cushion cover fabric is warranted against becoming unserviceable due to color or strength loss from normal usage and exposure conditions, including sunlight and atmospheric chemicals. This does not cover tears, shrinkage, or piling. Modifications made to the frame by the customer, or the use of chemical treatments or improper cleaning invalidates the warranty. Seat cushions are warranted against defects and loss of foam resiliency, under normal use. All cushions will soften with normal use. Do not confuse normal softening and flattening that occurs in all foam products with actual loss of foam resiliency. We will repair or, at our discretion, replace any part of the product or the entire product if it is defective in material or workmanship. Should repairs be necessary, photographs and proof of the defect are required for replacement and/or repair. Please make an inspection promptly and contact Sleemon after receiving the product if a problem is evident. - The Sofa Warranty does not cover the following: - The product or component is no longer located in the United States - Flaws in fabric, finish or materials that are naturally occurring, like normal wearing and tearing - Abuse or damage caused through misuse of products or inflicted on products by animals, water damage/fire damage etc., by failure to follow care instructions - Product or component defects caused by negligence, misuse, commercial use or tampering - Improper storage, exposure to excessive humidity, humidity, temperature or other environmental conditions - Improper cleaning and chemical treatment - Damage caused by the customer or the carrier in the process of handling and transporting the product If by any chance you have a warranty issue, we are here to help: support@sleemon.com.
Pillow Warranty
100 DAY SATISFACTION GUARANTEE (100-day Free Trial). Sleemon offers a 100-DAY SATISFACTION GUARANTEE. If you are not satisfied with your product, you can refund and return it at any time within 100 days! The Pillow Warranty does not cover the following: - Normal increase in softening and settling of materials, or any other normal wear and tear - Comfort preference - Physical abuse or damage to the structure and/or cover material, including but not limited to, burns, cuts, tears, liquid damage, or stains; provided the defect is caused by such abuse or damage - Damage caused by commercial use, such as in a hotel or store If by any chance you have a warranty issue, we are here to help: support@sleemon.com.
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