You can contact us via Live Chat or customer service email to cancel the order before the order has been shipped. Once the order has been shipped, the order cannot be cancelled. You can go through the return process to get your money back. You may return any of your products for a full refund (not including fees for shipping, White Glove Service, state-based recycling fees, and/or promotional value) subject to the terms and conditions for returns for each of our products.
We sincerely hope our products ensure that you enjoy good nights and good mornings. We believe all user experiences are private and respect your thoughts and feelings; therefore, we give you a minimum of 30 days after delivery to thoroughly test your new Sleemon product. Within that time frame, if you’re not satisfied with your purchase, you can contact us for easy and rapid returns or exchange. No sweat. For most returns, you can choose a pre-paid return label that allows you to return the item(s) to any drop-off point, located across the US, of the carrier corresponding to the label.