FREQUENTLY ASKED QUESTIONS
You may cancel an order at any time prior to processing. You may return any of your products for a full refund (not including fees for shipping, White Glove Service, state-based recycling fees, and/or promotional value) subject to the terms and conditions for returns for each of our products.
CertiPUR-US is a certification program administered by a not-for-profit organization.
CertiPUR-US certified foams are:
Made without ozone depleters
Made without PBDEs, TDCPP or TCEP (”Tris”) flame retardants
Made without mercury, lead, and other heavy metals
Made without formaldehyde
Made without phthalates regulated by the Consumer Product Safety Commission
Low VOC (Volatile Organic Compound) emissions for indoor air quality (less than 0.5 parts per million)
The memory foam in our products are all CertiPUR-US certified.
The item must be returned in good condition - no drool, stains or mysterious odors - with the necessary documents, parts and accessories to ensure a full refund - the proof of purchase will be required before processing your refund. When that’s all in order, please submit this form for return authorization.
It can take up to 45 days for an item to reach us once you return it. Once the item is received at our fulfillment center, it takes 2 business days for the refund to be processed. Refunds will typically be generated back to the original form of payment within 3-5 business days. However, exact processing times may vary for each financial institution.